Where do I start.... I found Intact Plumbing through Home Advisor. I'm a first time home owner and have only lived in apartments my whole life so living in a home was certainly going to be a learning curve. From hearing friends and families horror stories about dealing with various vendors from electrical to plumbing to contracting throughout the years, I felt a sense of stress of knowing I'd eventually have to find providers I could trust and who weren't looking to take advantage of my naivety in the process. I heard this could take several tries before finding the right people who you could rely on. Thankfully, Intact was my first try and they will be the ONLY plumbing vendor I ever use moving forward --- I can't stress this enough but if you continue reading you'll learn why.
There were a few minor things that came up in our inspection revolved around plumbing which is what started me on my quest of finding a reputable vendor. Things like replacing washer hoses, gas dryer pipes, and a leaky faucet. We also noticed that one of the toilet bowls had a very weak flush and that the upstairs kitchen sink would back up after about 45 seconds of continuous use. After submitting my quote request to Home Advisor, Shai (I assume is the owner) reached out within 15 minutes to get a sense of what was going on and then scheduled a in-home walk through to provide a proper estimate the very next morning (I commute to and from NYC daily so there was no other choice but for me to do it before catching my train and he was more than accommodating in this request). Shai arrived on time and even pointed out things that were not in working order like a broken gas valve and showed me things that weren't up to code. He even made some recommendations that I could on my own like getting water alarm detectors that are a small worthwhile investment in the event that an area ever started to have a leak. By that evening I had a very detailed and fairly priced quote for my review. I immediately approved and we scheduled to start the work a couple of days later.
That Monday his team showed up and did their thing. They were able to fix everything except the kitchen sink drainage which turned into what would become a nightmare. What should have been a quick snaking through the pipes turned out to be a much larger problem. They spent an entire day trying to diagnose and find out exactly what was going on with the blockage. There were two theories 1) either there was a severe blockage that they were concerned could get pushed to the main causing a backup throughout the WHOLE house or 2) the pipe was broken. That's when they broke the news to me that they would have to break our foundation and try to find the pipe and where the issue was coming from. I immediately had an emotional breakdown and Shai and Johnathan calmed me down and told me not to worry and also educated me that Insurance could potentially even help offset the financial expenditure (he was right). The next day they returned. Did one last ditch effort to try to go through the opposite side of the pipe with no luck and then broke ground. Within a couple of hours they found the pipe and the culprit of what was causing the issue. Solidified black sludge that spanned several feet. They showed us how hard this stuff was by jamming metal rods into the pipe to try to chip away at it. At this point I was just thankful they found the actual problem and knew how to fix it. The very next day they replaced about 10 feet of the pipe with PVC, had their team lay down sand and concrete to repair our foundation and voila, we had free flowing draining water! They also took pictures and videos throughout the ENTIRE process which was helpful for me in submitting my claim to insurance. They truly took every measure and went the extra mile for EVERYTHING all the while being beyond helpful in educating me how we can deal with this and make it easy.
Can not recommend these guys enough. They are true EXPERTS!
Very trustworthy, professional and knowledgeable plumbers. Had a minor issue come up not related to the initial call afterwards...came back and took care of it. And they guarantee their parts and/or labor for one year. They came recommended and I understand why.
Great work! Fast friendly effective
We were in a time pinch, and they were able to get a tech to the job in two hours. Tech was a pro, explained everything, did the job, tested it and cleaned up completely.
Great job. Jonathan did a great job. I will definitely call them again.
Responsive knowledgeable and fair. I recommend their services.
An emergency situation and they were here within an hour. Very professional
I was impressed at the diagnosis and the remedy.I am happy at their work..