I have had nothing but positive experiences with NuFlow. They did a pre-purchase camera inspection before I bought my house (older home, big trees), and their resulting suggestions were spot-on. Then, when I had a clog, they got someone out to me the next day to work on the problem! Very friendly and professional.
If I could give 10 stars, I would. This will be a lengthy review, but worth the read! We have an old house in Broad Ripple, and have had the sewer line replaced, at great expense, from the main stack, all the way down to the street. About 30 months after the last of the work was completed, the floor drain in the basement starts backing up after big loads of laundry. We bring out the company who did the previous work, and they diagnose the problem as actually being between the curb and the sewer main in the middle of the road. Given the nature of the previous repairs, and the clog of the drain line, we were told that we could try to have Citizens fix the problem, but that they would deny liability, and that a repair to dig into the street and fix the problem would cost north of $15k. (LOTS of details omitted here, for brevity) I called NuFlow to see if their technology might be able to help us. After speaking with a super nice woman who answered the phone, I spoke with Dave the owner (and plumber extraordinaire of 33 years) about the capabilities of the technology. After diagnosing our problem, he said it would be worth contacting Citizens, just in case. And in the event that Citizens did not claim responsibility, that he could beat the price (not that he was trying to take work from the other shop). He had a great, friendly, field-op named Jason call me (in a matter of minutes). Jason already had all the details necessary, and said he was able to get the gentleman from Citizens who can make the appropriate decision about repair, to check out our situation in a matter of hours. He then called me back about 3 hours later, indicating that Citizens would be starting work the next morning to repair our sewer line, under the road. Not only did this save us an astronomical amount of money, when I offered to compensate both Jason and Dave (separate phone calls) for their time and effort, they declined and simply said that encouraging words for the company would be the best payment. I hope we never need them, but if we do - we'll definitely be making 1 and only 1 phone call in the future. To anyone, especially in Broad Ripple, with these sorts of problems, I cannot recommend them highly enough. The solid 5-star rating that you see is no lie. Honesty, integrity, and due diligence is the basis that this company operates on.
Great product even better people
I could not be happier with the service I received from NuFlow! Some issues came up with our yard that really caused them some headaches, but they were persistent and professional and did an incredible job fixing the problem. I would absolutely recommend NuFlow!
Tim was Representative of Nu Flow that preformed the camera inspection. He was timely, detailed and informative and welcomed me watching as he did the inspection. Real time results and could view interior of plumbing sewer line when he did as it was being inspected. Yes.... the results gave me great peace of mind and confidence to continue with purchase of first home.
Great service. Great communication. Friendly staff. Also, saved me from doing work more work than what was immediately needed.