Blue Point, NY
Ray called us to replace an older cedar fence that enclosed his backyard. Ray did some research online and found a fence he liked from CertainTeed. We are a dealer of CertainTeed products and have installed many of their fence including one just minutes from Ray’s home. After meeting and discussing the fence Ray contracted the job with me. All was good so far, then after a 5 week wait for materials CertainTeed sent the wrong panels, no gates and the wrong color caps. Not good, I immediately called Ray to inform him of the situation and worked diligently behind the scenes to get the correct fence expedited as quickly as possible. Ray, was extremely polite and mature about the situation all though I am he was sure upset. A week after the mix up we installed the fence and it looked really good. Ray, in the end very satisfied with the fence we installed for him. We work extremely hard to make each and every customer that chooses to hire us is fully satisfied. Thank you, Ray, for choosing to work with us.