Very prompt, respectful service and the technician explained everything in detail. Would definitely use again.
Before you go anywhere else, check out Wilkins first! I shopped around and got ridiculous quotes on HVAC for the size of my house. That’s when I decided I would check one more place and that’s when I called Wilkins. What a surprise! Not only did they beat the prices of the other companies, but Doug was thorough, honest, and extremely knowledgeable in his craft. He was a complete gentleman as was his staff. He made sure after everything was installed that my equipment was up and running and in perfect order before leaving, he even checked in a week later to make sure everything was still ok, who does that nowadays? Wilkins is a company of the future with the graciousness of the past where quality and great customer service is important and I’m thankful to say Wilkins is bringing back what we as consumers want. Because of this, I have already given his name to quite a few friends. I would HIGHLY recommended Wilkins to anyone. C. McPherson 8/2018
I was in the market for a new heating system and and decided I should probably invest in an AC unit as well. Being unfamiliar with the process and finding that many places were willing to sell me things that I didn’t need I tried one more company Wilkins Heating & Cooling. I was greeted with a kind voice who instructed me that I would get a call back from the owner himself. I was impressed! A few days later I was contacted by Doug who asked me a few questions and we then decided to set up an appt to have him look through my home. Doug showed up on time and was quite thorough in process. Now me being unfamiliar with what I needed for the size of my home I asked question to which Doug answered honestly and gave me options. I was quite impressed with how knowledgeable he was and his honesty as to what I really needed for my home unlike the other companies I spoke with. Doug wrote up an appraisal with different options (kind of an a la cart) add on features if I so choosed. I have to say even with all the add ons that I chose he was still much better in price. I’m completely satisfied with his work ethic and craftsmanship, I would and have already recommended him to friends. If you are looking for quality at a great price then I would suggest contacting Wilkins first before you go anywhere else. C. McPherson 8/2018
Did a great job.
Doug cane right away to fix our air conditioning and as usual, was professional and knowledgeable. I would highly recommend this company.
Great service! Doug is friendly and taught me more about my home HVAC system, completed the air conditioning maintenance in a timely manor. Overall Excellent.
We would highly recommend Doug of Wilkins Heating and Cooling in Ipswich. We had an unexpected problem with out AC unit during the recent heatwave. Doug came out within 24 hrs, diagnosed and serviced our unit. He was professional, easy going, and reasonable. Look no further for your heating and cooling needs. Doug will now be our go to guy! Thanks again! Mike and Sue J, Georgetown,MA